Each product has a different role in your skin plan. Some work on the active concern, while others may help protect the skin, support the skin barrier or prevent the concern from worsening. They have been selected to work together as one coordinated plan. Before skipping or replacing a product, please check with the clinical team.

You are free to purchase your prescribed products from any pharmacy. When you purchase through Dr. Skin, you get the exact dermatologist-recommended products together in one order, along with delivery support and a free 15-day follow-up with the prescribing doctor to review how your skin is responding

Yes. Your prescription can be purchased from any pharmacy. However, availability of the exact prescribed brand or variant may differ across pharmacies. Through Dr. Skin, we help arrange the prescribed products together so you do not have to search for them individually.

Please share the exact product name or a clear photo with our clinic team. We will check whether the ingredients, strength and purpose match what the dermatologist has prescribed before confirming whether you can continue using it instead.

If you already have a product or the complete basket is outside your budget, please speak with our clinic team. Since each product has a specific role in the plan, we recommend checking with the clinical team before removing or replacing a prescribed product.

The products have been selected by an expert dermatologist based on the information reviewed in your case. However, everyone’s skin can respond differently, and some products may cause temporary dryness, irritation or discomfort. If you experience significant redness, burning, swelling or worsening of your skin concern, please contact the clinical team.

Yes. If you have a medical question about your prescription, side effects, allergies, pregnancy, breastfeeding, PCOD, hormonal concerns or changing a product, you can request a clinical review before purchasing.

The time needed for improvement varies depending on your skin concern, its severity and how consistently the prescribed plan is followed. Skin improvement usually takes time, so results cannot be guaranteed within a fixed number of days. Your prescribing doctor will review your initial progress during the 15-day follow-up and advise you on the next step.

Your prescribing doctor will review how your skin is responding to the plan. Based on your progress, the doctor can advise whether anything needs to be continued, adjusted, reduced or changed. This helps ensure that your care does not end after receiving the prescription or products.

if a prescribed product becomes unavailable, we will not automatically replace it with another product. Any clinically relevant substitution should first be confirmed by the clinical team. For missing, incorrect or damaged products, please contact our support team with your order details so we can assist you with the appropriate resolution.